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Terms and Conditions
01 August 2013 06.54am
Version 1.0

These terms & conditions detailed below govern the conditions under which all products are offered for sale.
These terms & conditions govern your relationship with Valley Low (NI) Limited (managing this website) a company registered in Northern Ireland (NI073404) whose registered address is at: Unit 2, 21 Botanic Avenue, Belfast, BT7 1JJ, Northern Ireland. Please read these terms & conditions of sale carefully before making your decision to purchase as they affect your rights and liabilities under law. Valley Low (NI) Limited reserves the right to ammend these terms & conditions at any time without prior notice. By ordering or availing of our products or services you agree to be bound by these terms & conditions. If you have any issues or queries relating to these terms & conditions please contact us.

Ordering & Payments
Ordering from our website is easy - once you have chosen your products you may proceed to the checkout process.
Valley Low (NI) Limited use HSBC's globalpayments for merchant services and Realex Payments as payment processor. Both globalpayments and Realex Payments are market leaders in their respective market sector.

The payment options currently available are:
  • Credit or Debit Card via globalpayments and Realex Payments.
  • Paypal via Credit Card or Paypal Wallet Balance.
  • Telephone by calling us on +44 (0) 2034 683 357
  • Mail Order is available at our discretion please contact us if this is your preferred payment method.
  • Bank Transfer is available at our discretion please contact us if this is your preferred payment method.
For your convenience Valley Low (NI) Limited accept all major international Credit or Debit Cards including:
  • American Express
  • Diners Club
  • Master Card
  • Visa
  • International Maestro
  • International Visa Electron
  • UK Visa Electron
  • UK Debit Master Card
  • UK Visa Debit
  • UK Maestro
Once you have placed your order you will receive a number of emails from us:
  • One to confirm the order.
  • Subsequent emails to update you on the status of your order.
  • An email to confirm dispatch.
All orders are shipped in a timely manner. Please note that our current DPD collection time in 12 noon and therefore all orders placed after 10.30am will be dispatched on the following working day. 

In the unlikely event that a product listed for sale is out of stock we will contact you to alert you of this. You will be given the following options:
  • Amend your order with a product, size or flavour that is in stock if appropriate.
  • Wait until the product is back in stock before the order is dispatched.
  • A full refund of your order if none of the above two options are satisfactory.
Valley Low (NI) Limited want you, our customer to be completely happy with our level of service before, during and after the sale. Our motto is 'Only First Class Is Good Enough' and we mean it - we want to meet and exceed your expectations and if you have any issue please contact us and will endeavour to assist in anyway we can.

Delivery
Please see our delivery page for comprehensive information.

Returns
Your satisfaction is of utmost importance to all of us at Valley Low (NI) Ltd. However on occasion you may wish to return your goods to us. In this instance we would politely request that you contact us prior to returning the goods to obtain an RMA (Return Merchandise Authorisation).  If there is any solution that can be reached prior to a return we shall seek it.

As a customer and consumer you are entitled under EU distance selling legislation to a 'cooling off' period which is 7 days. These 7 days start the day after you receive your order. To return the goods please:
  • Contact us to obtain an RMA
  • Ensure the goods are in their original packaging and unopened and in resalable condition.
  • Send the goods back to us via a recorded, trackable service.
In the instance of a return we will:
  • Issue a refund for the value of the goods minus the cost of our original postage.
  • We will not pay the postage for you to return the goods to us.
  • Offer a replacement as an alternative.
  • We cannot accept opened or used items as returns.
In the instance of a return due to an error on our part we will:
  • Issue a full refund for the value of the goods.
  • We will either have the goods collected or pay the postage for you to return the goods to us.
  • Offer a replacement of equal value as an alternative.
  • We cannot accept opened or used items as returns.
In the instance of a return due to an error on your part which can include:
  • Incorrect address entered or given during the checkout process.
  • Incorrect product of flavour ordered.
We will:
  • Charge a re-stocking fee of 10% or £4.00 whichever is greater.
  • Deduct the cost of the shipping from any refund issued.
Privacy & Cookies Policy
Please see our privacy & cookies page for comprehensive information.

Product Images
We cannot guarantee that all images stored on this website are precise. We endevour to update our images as often as possible, most images are of the product and size of product you are ordering but in a small number of cases a picture may be of a different sized version of the same product. If this is the case, it will be clearly stated on the specific product page.

Typographical, Pricing and Website Errors
In the unlikely event of any typographical errors, omissions or any other website errors we shall not be responsible or bear any liability for such errors. We reserve the right to make changes to pricing, product information without prior notice.

In the unlikely event that a product is listed at an incorrect price or is shown during the checkout process at an incorrect price due to a genuine error in pricing, we reserve the right to refuse or cancel any orders placed for that product, even when the order has been confirmed and your credit card charged. We always try to ensure that every product is priced correctly but on occassion genuine errors may occur. In such a situation we will contact you as soon as feasible to alert you of the error and we shall give you the option to cancel the order or proceed with the order at the correct price. If your credit card has already been charged a full refund will be given in the event of order cancellation.

Intellectual Property
The content of this website is protected by copyright and/or trademarks and other IP rights. You agree to accept these rights and not to reproduce, modify, copy or distribute any of the information on this website without the express prior approval of Valley Low (NI) Limited or our licensors. Any content submitted to us by website users will become the property of Valley Low (NI) Limited should we decide to publish it upon this website.

Governing Law and Jurisdiction
Any issues and disagreements that may arise we will endeavour to solve them in an amicable, efficient and timely mannner. In the unlikely event that an agreement is still not possible any proceedings will take place within the courts of Northern Ireland.

External Website Links
We may reference or link to 3rd party websites or material as a convenience to our valued customers. Please note however that we are not reponsible for their privacy policies, terms and conditions. We will not be held liable for any damage, offence caused. The views and or products are not ours nor are the sites reviewed and the views expressed are not ours.

Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Valley Low (NI) Limited and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Valley Low (NI) Limited, it's directors or employees be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Valley Low (NI) Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Valley Low (NI) Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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